Delivery Policy

Fun-Esports Shipping Policy

Delivery Areas
Products ordered on https://www.fun-esports.com are delivered exclusively to mainland France and the EU zone

Delivery Times

Fun-Esports undertakes to deliver the products within a maximum of 30 days to the address provided by the customer when ordering. Delivery corresponds to the moment when the customer physically takes possession of the product.

Important: In the event of a delivery delay of more than 30 days for reasons other than force majeure or the customer's own actions, the customer may request cancellation of the order and a refund in accordance with articles L 216-2, L 216-3 and L241-4 of the French Consumer Code (Code de la consommation).

Delivery Methods and Conditions

• Single shipment: Unless otherwise stated, all orders are delivered in a single shipment.
• Product availability: If products are unavailable, Fun-Esports will inform you promptly to agree on a partial delivery or a refund for the unavailable items.
• High-value orders (over €150): For reasons of security, traceability and delivery guarantee, for any order of €150 including tax or more, Fun-Esports reserves the right to deliver exclusively to a pickup point (Relais Colis, post office or approved partner retailer) closest to the address initially indicated by the customer. The customer will be notified immediately by email as soon as the order is shipped.

Checking and Receiving the Order

On receipt of the parcel, the customer must:

1. Check the condition of the parcel and the goods.
2. Record reservations on the delivery note in the event of damage or anomalies (where delivery is against signature).
3. Inform Fun-Esports within 5 working days if there is a problem, by email with evidence (photos, documents).

After this period, claims will no longer be accepted and the products will be deemed compliant.

Right of Termination in the Event of Delay

If the ordered products are not delivered within the expected time frame and for any reason other than force majeure or the customer's own actions, the customer may terminate the sales contract:

• Procedure: Send a registered letter with acknowledgement of receipt to Fun-Esports requesting termination.
• Refund: Within 14 days of receiving the request, Fun-Esports will refund all sums paid in full.

Special Delivery Conditions

In the event of a specific packaging or transport request (accepted by Fun-Esports), additional charges may apply. These charges will be set out in a quotation accepted by the customer.

Delivery restrictions
Deliveries to public places (hotels, schools, restaurants, etc.) may be refused for security reasons. In this case, delivery may be made to the post office of your choice.

Responsibility and Accuracy of the Delivery Address

The customer is solely responsible for the accuracy of the address provided when ordering. An incorrect or incomplete address that may cause the parcel to be returned will incur reshipping charges payable by the customer, which must be settled before any new dispatch.

Transfer of Risk

Products travel at the risk of Fun-Esports until they are delivered to the customer. However, if the customer chooses a carrier, risk is transferred when the parcel is handed over to that carrier.