Terms of sale


General Terms and Conditions of Sale (GTC) - Fun-Esports

Last updated: 28 October 2026

ARTICLE 1 – Scope

These GTC apply to all sales of products concluded by Fun-Esports with non-business customers on the website https://www.fun-esports.com. The products concerned include, among others: portable retro consoles, modding parts and kits, controllers, microSD cards, gaming peripherals and retro-geek decor.

By placing an order, the customer declares that they have read and accepted the GTC.

Fun-Esports contact details:
Address: 2 rue des chaumes dorés 27930 Guichainville
Registration number: 929 116 275
Email: Contact@fun-esports.com

ARTICLE 2 – Prices

The prices shown on the website are expressed in euros and include all taxes. They include any applicable discounts, but exclude processing, shipping and delivery charges, which are calculated when the order is placed.

VAT not applicable, Article 293 B of the French General Tax Code. Fun-Esports is subject to the VAT franchise scheme (franchise en base de TVA): no VAT is charged on orders, and no VAT can be deducted by the customer, including business customers.

Orders delivered outside the European Union: prices are displayed and invoiced in the currency of the country of delivery (US, Canadian or Australian dollar, Swiss franc). They are based on the euro price, converted at the prevailing exchange rate and adjusted to take into account the costs specific to international shipments. The amount invoiced is the amount displayed at the time the order is confirmed. Any foreign exchange or foreign payment fees applied by the customer's bank remain payable by the customer.

Import duties and taxes: for deliveries outside the European Union, with the exception of Canada, the price paid when ordering includes customs duties and import taxes. No additional amount is charged to the customer upon delivery.

Deliveries to Canada: Canadian customs duties and import taxes (GST/HST and, where applicable, provincial sales tax) are not included in the price paid when ordering. Where the value of the parcel exceeds the exemption threshold set by the Canada Border Services Agency, these duties and taxes, together with any handling fees, may be collected from the customer upon delivery by Canada Post or the carrier. They are not collected by Fun-Esports and remain payable by the customer.

Invoice: A detailed invoice is provided with each order.

ARTICLE 3 – Orders

The customer selects the products on https://www.fun-esports.com. Offers are valid while stocks last.

If a product is unavailable, or if a lack of conformity, a fault or a technical anomaly is detected by our staff during the quality check carried out before shipment, Fun-Esports undertakes to inform the customer as soon as possible. Fun-Esports reserves the right to unilaterally cancel the order in the customer's interest, in order to spare the customer from receiving a defective or non-conforming product. In this situation, the order will be refunded in full within 7 working days and the contract will be terminated, without the customer being able to claim any compensation or penalty.

Apart from these specific cases of unavailability or of a technical defect identified before shipment, the contract of sale is confirmed as soon as the price has been paid in full.

Order tracking: The customer can track their order directly on the website.

ARTICLE 4 – Payment Terms

The available payment methods include:

  • Bank card (Carte Bleue, Visa, Mastercard)
  • PayPal

Option to pay in 4 instalments via PayPal: available for orders over €30 (all taxes included).

Option to pay in 3 instalments via Klarna: available at checkout

Payments are secured and encrypted by our authorised payment service provider.

ARTICLE 5 – Delivery

Delivery areas: Fun-Esports delivers to metropolitan France and Monaco, to the member states of the European Union, and to the United States, Canada, Australia and Switzerland.

Products available only in the European Union: certain products can only be shipped to France and the European Union. They are not offered for sale in other countries.

Place of shipment: depending on the products, orders may be shipped from France or from a partner warehouse located outside the European Union.

Delivery times, from confirmation of the order:

Area Estimated time Maximum time
France and European Union 10 to 18 business days 30 days
United States, Canada, Australia, Switzerland 11 to 23 business days 45 days

The applicable delivery time is restated to the customer when their order is confirmed. Fun-Esports undertakes to deliver no later than the maximum time indicated for the area concerned. If this time is exceeded, the customer may terminate the contract under the conditions of Article L216-2 of the French Consumer Code and obtain a refund of the sums paid. Delays attributable to customs inspections in the destination country are notified to the customer as soon as Fun-Esports becomes aware of them.

Delivery process:

  • In the event of a delay, the customer may terminate the contract by registered letter with acknowledgement of receipt.
  • It is recommended to check the items upon receipt and to report any damage to the carrier and to Fun-Esports within 5 days, in order to facilitate the handling of the claim. This report is not a condition for exercising the legal guarantees provided for in ARTICLE 8.

Delivery restrictions:
Fun-Esports reserves the right to refuse deliveries to certain public places where safety cannot be guaranteed.

Responsibility for the address: The customer is responsible for the accuracy of the address provided. If a parcel is returned because of an incorrect address, the reshipping costs will be borne by the customer.

ARTICLE 6 – Transfer of Ownership

The transfer of ownership takes effect as soon as the order is confirmed by Fun-Esports, regardless of the delivery date.

ARTICLE 7 – Right of Withdrawal and Returns

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has a period of 14 days from receipt of the last product in their order to notify their decision to withdraw, without having to give any reason. The customer then has a further period of 14 days from that notification to send the product back.

  • Notification: the customer may use the withdrawal form attached in Annex I or any other clear statement setting out their decision to withdraw, sent by email or by post to the contact details given in ARTICLE 1.
  • Condition of the product: the customer may open the packaging, handle and switch on the product in order to establish its nature, characteristics and proper functioning. No return is refused on this ground. In the event of a diminished value resulting from handling other than what is necessary for this check (scratches, missing accessories, product configured or modified, etc.), Fun-Esports may apply a proportionate deduction, notified in writing with its reason and amount before the refund (Article L221-23).
  • Return shipping costs: the direct costs of returning the product are borne by the customer.
  • Refund: Fun-Esports refunds all sums paid, including the initial delivery costs at the cheapest standard rate offered (the additional cost of a more expensive delivery method chosen by the customer is not refunded), no later than 14 days from the date on which Fun-Esports recovers the product or the date on which the customer provides proof of having sent it, whichever is earlier. The refund is made using the same means of payment as that used for the order.

Orders delivered outside the European Union: the 14-day right of withdrawal applies under the same conditions. Returns must be sent to France, to the address given in ARTICLE 8. Return shipping costs, including any customs formalities for re-export, remain payable by the customer in the event of withdrawal; where a legal guarantee is invoked, they are borne by Fun-Esports.

The practical arrangements (return address, packaging, tracking) are detailed in our Returns & Refunds Policy, which supplements this article.

ARTICLE 8 – Guarantees and Seller's Liability

All products sold by Fun-Esports are new products. They automatically benefit, at no additional cost to the customer, from the legal guarantee of conformity (Articles L217-3 to L217-16 of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).

In accordance with Article D211-2 of the French Consumer Code, the box below sets out how these legal guarantees are implemented:

LEGAL GUARANTEE OF CONFORMITY

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears.

During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

The seller may decline to proceed according to the choice made by the consumer if the requested remedy is impossible or entails disproportionate costs.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:

  • 1° The trader refuses to repair or replace the goods;
  • 2° The repair or replacement of the goods takes place after a period of thirty days;
  • 3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
  • 4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for the purpose of repair or replacement suspends the remaining guarantee period until the restored goods are delivered.

The rights set out above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee gives entitlement to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

Duration of the legal guarantee of conformity: it applies for 2 years from delivery of the goods, that is, from the date the customer receives the product.

Independence of the guarantees: these legal guarantees apply independently of any commercial guarantee that may be granted by Fun-Esports or by the manufacturer. A commercial guarantee may not reduce, replace or place conditions on the legal guarantees set out above.

How to invoke a legal guarantee

  • 1. Write to us: the customer sends their request to Contact@Fun-Esports.com, stating their order number, the product concerned and a description of the defect (photos or video welcome).
  • 2. Return of the product: once agreed, the product is returned to the following address:
    Fun-Esports (JMR-Service) – Julien Moraga – 2 rue des chaumes dorés, 27930 Guichainville.
  • 3. Return costs: when a legal guarantee is invoked, the return costs are borne by Fun-Esports. The customer bears no cost for the repair or replacement of the non-conforming goods.
  • 4. Processing: repair or replacement takes place within 30 days of the request.

These return arrangements under the legal guarantees are separate from those of the right of withdrawal provided for in ARTICLE 7, for which return shipping costs remain payable by the customer.

ARTICLE 9 – Personal Data

Data Collection: Personal information is collected in order to process orders (name, address, email, bank details).

Use of Data: Fun-Esports uses personal data solely for the performance of the contract.

User Rights: Customers may, at any time, access, modify or delete their personal data by contacting Contact@fun-esports.com

ARTICLE 10 – Intellectual Property

The content of the website https://www.fun-esports.com is protected by intellectual property rights. Any reproduction is prohibited without prior authorisation.

ARTICLE 11 – Governing Law, Complaints and Mediation

These GTC are governed by French law.

Where the customer resides outside France, this choice of French law does not deprive them of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, where those provisions are more favourable.

Complaints: in the event of a problem, the customer first sends a written complaint to Contact@fun-esports.com or by post to the address given in ARTICLE 1. Fun-Esports undertakes to respond as soon as possible and to seek an amicable solution as a priority.

Consumer mediation:  in accordance with Articles L611-1 et seq. and L616-1 of the French Consumer Code, the consumer customer has the right to refer, free of charge, to a consumer mediator with a view to the amicable resolution of any dispute between them and Fun-Esports, provided that a prior written complaint to Fun-Esports has received no reply or no satisfactory solution. Fun-Esports' consumer mediator is CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net. The customer may refer the matter online via the CM2C dispute form (https://www.cm2c.net/declarer-un-litige.php), by email to declarer-un-litige@cm2c.net (attaching proof of the written complaint) or by post to the above address. The prior complaint must be less than one year old. Mediation is conducted in French.

Failing an amicable resolution, the dispute falls within the jurisdiction of the competent French courts.

ANNEX I – Withdrawal Form

(Complete and return this form only if you wish to withdraw from the order)

To the attention of:
Fun-Esports
Address: 2 rue des chaumes dorés 27930 Guichainville
Email: Contact@fun-esports.com

I hereby give notice that I withdraw from the contract for the sale of the goods below:

  • Product name: __________________________________________
  • Product reference: _____________________________________
  • Order date: _____________________________________
  • Date of receipt: ________________________________________

Customer Information:

  • Customer name: _____________________________________________
  • Customer address: __________________________________________
  • Customer email: ____________________________________________
  • Telephone: ________________________________________________

Reason for withdrawal (optional):

Customer signature (only if sent by post):

Date: __________________________