Shipping to Luxembourg
Yes, Fun-Esports ships to Luxembourg. The Grand Duchy is one of the European destinations served by the shop, on the same footing as mainland France and Germany. Anbernic, Retroid Pocket, TrimUI, Powkiddy, Miyoo and Ayn retro handheld consoles, accessories and peripherals: the whole catalogue is dispatched to a Luxembourg address, at tax-inclusive prices, with no customs charges and with tracking sent by e-mail.
Luxembourg is a market of its own: a compact territory, a trilingual population that uses French, Luxembourgish and German, and a very limited local offering in retro handhelds. Buying an Anbernic or TrimUI console in the Grand Duchy therefore almost always means ordering from a neighbouring country. A French shop that displays its prices in euros including tax, communicates in French and ships with no customs formalities answers that need directly, in Luxembourg City as much as in Esch-sur-Alzette or for a cross-border worker.
Shipping costs and delivery times
The shipping rate depends neither on the size of the order nor on the distance within the Grand Duchy, but solely on the type of product. It is shown in the cart before payment.
| Destination | Product type | Shipping cost | Free shipping |
|---|---|---|---|
| Luxembourg | Handheld console | 6,90 € | Not applicable |
| Luxembourg | Other products (accessories, keycaps, mouse pads) | 4,90 € | Free from 50 € of purchase |
| Rest of the European Union | Handheld console | 6,90 € | Not applicable |
| Rest of the European Union | Other products | 4,90 € | Free from 50 € of purchase |
The average transit time is 10 to 15 working days. The maximum contractual period is set at 30 days by article L216-1 of the French Consumer Code; were it to be exceeded, you would be entitled to cancel the order and obtain a refund. Every shipment is tracked, the carrier being selected according to the destination and the parcel format, and the tracking number is sent to you by e-mail when the parcel is dispatched.
VAT and customs
The prices on the site are tax-inclusive prices covering French VAT. As Luxembourg is a member of the European Union, there are no import formalities between France and the Grand Duchy: no customs duties, no import VAT, no clearance fees charged on delivery. You pay nothing extra to the courier.
The seller is JMR-Service, 2 rue des chaumes dorés, 27930 Guichainville, France, SIRET 929 116 275 00025, VAT FR02 929 116 275.
What you can order
No catalogue restriction applies to Luxembourg. The handheld consoles collection brings together every machine, from the entry-level model to the most powerful references. Anbernic consoles form the heart of the retro gaming range, Retroid Pocket consoles target emulation under Android, and TrimUI consoles answer the search for a pocket format.
Keycaps and mouse pads can be ordered on the same terms and qualify for free shipping from 50 € of purchase, a threshold easily reached by grouping several accessories into a single order. The handheld console comparison tool lets you decide between two models before confirming the cart.
Warranty and after-sales service
Since the sale is concluded with a French seller, your purchase is covered by the French legal warranty of conformity. No intermediate distributor is involved: you deal directly with the shop, and a damaged parcel must be reported to it within 5 working days with photos.
The after-sales service can be reached in French on 07 57 84 52 33, on Tuesdays and Fridays from 9.30 am to 5.30 pm, and by e-mail at Contact@Fun-Esports.com. In a country where technical support is often offered in German or in English, having a dedicated French-speaking contact makes handling a case appreciably simpler.
Frequently asked questions
What is the actual delivery time to Luxembourg?
The observed time is between 10 and 15 working days, order preparation included. The contractual maximum is 30 days, pursuant to article L216-1 of the French Consumer Code. The small size of the Grand Duchy does not change these times, which depend mainly on transport from France. The tracking number sent by e-mail lets you locate the parcel at any moment.
Are there customs charges or additional VAT?
No. Trade between France and Luxembourg is intra-Community: no customs duty and no handling fee can be claimed from you on delivery. The prices shown are tax-inclusive, French VAT included, and the amount paid when ordering is final. You have no tax declaration to make in Luxembourg for a personal purchase.
How do I return a product from the Grand Duchy?
Contact the after-sales service before sending anything back: the procedure depends on the nature of the problem, whether a breakdown, a lack of conformity or damage that occurred in transit. Your purchase falls under the French legal warranty of conformity and the rights attached to distance selling in France. For a damaged parcel, the claim must be made within 5 working days with photos.
Can I pay without fees from Luxembourg?
Yes. Luxembourg uses the euro, just like France: no currency conversion and no exchange fee is added to your order. The amount debited is exactly the one shown in the cart, shipping included, and the invoice is issued by JMR-Service at the French VAT rate. Nothing will be billed to you after delivery.
What language does the after-sales service reply in?
In French. As Luxembourg is trilingual, this detail matters: phone conversations on 07 57 84 52 33, on Tuesdays and Fridays from 9.30 am to 5.30 pm, as well as written exchanges at Contact@Fun-Esports.com, take place in French. It is also the language in which the invoice, the order confirmation and the tracking information are written.
Shipping to Luxembourg amounts to shipping within the intra-Community area: tax-inclusive prices, no customs, systematic tracking and a French-speaking contact. The full conditions are set out in detail in our shipping policy.